Excellent delivery and easy to install. Love the realistic flames! I had thought I wanted to change flame color like many other models claim but this is well with the investment and much more realistic. Install instructions could be better and make sure that wiring is not to close to reflective back glass as this caused a shadow on the screen and we had to take it apart and fix them. Everything Fireplaces was very responsive and shipped it out immediately. The fireplace was well packed and crated.