Keep in mind today is 11/30/22. I've never met a more f up company in my life. On 10/19, I called and spoke to Kevin in sales. He explained to me exactly what I needed and HE suggested a fireplace kit. I called back the next day and placed the order. The item was delivered on 10/27. I called a local company for installation and they advised me I was missing parts (termination, fire stop and shield.) I called back and spoke to Nicole who is a co owner. She advised me they would expedite this right away. I advised her how urgent it is because of three little children, a pregnant wife with a baby do very soon. Keep in mind a hole in my exterior wall. I follow up with an immediate call to talk to Kevin again and he acknowledges there is an issue and their system screwed up and the item is NOT supposed to be included but assured me this would be handled. I call back the next day and speak to a female which was a Friday and asked for an update on shipping. She advised someone would call me back. No call back happened. Call back on Monday morning and spoke to Kevin in the morning who advised me he needed to talk to Nicole who was talking to the manufacturer. This was a red flag as they said they would ship it with priority the prior Thursday. I call back in the PM Monday and speak to Nicole who said Kevin put the order in last Thursday and it was being shipped. She said she would email me with shipping details. I don't receive that email. I call back Tuesday and Kevin puts me on hold as he says the folks are getting ready to ship and said he wanted to get to them before they leave. After several minutes of holding, he comes back and says "i've got good news, we can ship this today and we are going to waive 50% for your inconvenience." I'm like why should I pay when you were the one who quoted the original package and both you and Nicole committed you would get this handled ASAP. Kevin literally starts disrespecting me by saying "what did you think you were going to get this free ..." I'm like actually I expected to get what you told me I was getting after speaking for you for two days on the phone and finally placing an order. The continues with the insults and disconnects. I try to call back with no answer. Finally I select customer service and ask for the manager. Derek comes on the line. We went back and forth and Derek says he'll waive the charge but will send it out normal shipping. I approved. Keep in mind that was Tuesday 11/8. I call back on Tuesday 11/15 and there was no shipment and I again explained my preg wife due any day as well as the kids. Mary says she'll handle and gets it confirmed. I receive the item and the company comes for install and says the replacement parts are not the right parts (terminal, guard). I call back and go through hell sending them pictures that what was sent was wrong. I honestly don't know if it was deliberate but I honestly couldn't believe this is happening. Finally Mary says I'm going to transfer you to Jasmine and gave me a disclosure that she was expecting (I don't know if she said this to me so that I would be nice but honestly I've been nothing but patient and respectful with this company.) Jasmine confirmed that on 11/23 they did in fact send the WRONG parts again and would get over the right parts right away. I call them on Friday as I notice no confirmation email was received. They advised Jasmine would call back. I call again on Monday afternoon and they said the same thing. I call again Tuesday and they said she'll call me back. I call again Tuesday afternoon and finally get Jasmine on the line where she tells me that because of Thanksgiving, this was delayed. I said that's why I called you Monday twice was to make sure you spoke to them. So then she says it will go out either Tuesday night or Wednesday morning. Well today is Wednesday and I still DO NOT HAVE confirmation. I write this at 1030PM as we have a windstorm happening and my home is cold while my heat is turned all the way up.

I don't understand how a company can really screw up this bad. Part of me really wants to think they are sticking it to me. But I will never ever do business nor would I recommend everythinghearthandhome.com, everythingfireplaces.com to anyone. I have screenshots of the site when ordered and what was said to be included in the original package. Everything I state I 100% true and cannot believe this all started 10/8 and we are now at 11/30.

Could be interested but I don’t see any measurements. Not sure if it will fit my space.

We were able to have the insert installed a week ago. Everything seems to be working well. Thank you for making sure all parts were included.

I know inflation is impacting us all. But when I found out how much my wife spent on this… I had to immediately return it. It’s not worth 10% of the price in scrap metal. Outrageous price.

Dimplex Featherston Faux Stone Electric Fireplace X-GDS28L8-1152LR

Easy to install looks great

What I wanted exactly. Looks better in person.

Superior 36" Wood-Burning Traditional Fireplace WRT/WCT2036

We purchased one about 14 years ago, this is the newer version.. If it performs like the older, we will be excited... Everything Fireplaces was awesome to deal with and would highly recommend...

I am really satisfied with my fireplace, love the color, look and efficiency of the fireplace.

Fireplace just arrived and the housing on the outside is damaged.

I was so pleased with the response and actually got to speak to someone when I called to place and order.. very pleasant to deal with and knowable about what I was looking for. Kept me updated with info on shipping and when you call always got to speak with someone immediately no automated system.. haven't received product yet so far I'm very happy product should be received within the next couple of weeks I want to thank them and their team for the quick response and keeping me updated..
Would rate everything about company more 5*

Fireplace looks exactly as pictured. Stone looks real and I’m very pleased with purchase. The fire display is just beautiful. Delivery did not include bringing into home and product is very heavy so have some assistance available. Same with putting fireplace together. My son and son-in-law put it together. They said it wasnt difficult at all but I needed help because parts are heavy. So glad I purchased. It is a well made, beautiful piece.

Haven't received yet...

We've received excellent service from Everything Fireplaces. The delivery went smoothly, the pallet packaging was secure, and the installation was easy. We're very satisfied with the TN20 performance so far. We expect to burn less firewood than we did in previous years. Thank you.