We bought the black rockers. From the beginning when I decided these rockers were IT, until rocking in then on my porch, my experience has been lovely. I called prior to ordering because they were a pre-order. Everything fireplaces 1. answered the phone and 2. were able to tell me when the product was expected. After they arrived early, I had a small damaged spot and a discoloration between the two arms. I called and they answered the phone AGAIN! They asked me to send photos and forwarded the email to the manufacturer. They sent me a new chair to use for parts and were super prompt about everything. The rockers are perfect and sturdy and comfortable! We have composite decking so they were sliding a lot. We added small, rubber strips to the bottom of the rails..problem solved.
Well packaged with no damage. Short on some hardware. Tv remote turns fireplace on and off. Overall very satisfied with the product
The fireplace itself is beautiful.
Customer Service was very good about keeping me updated on the delay of the delivery. That would be my only complaint, once ordered then the customer is told that the item is backordered I waited 5 months to receive the item, which is way too long.
packaged really good so their were no broken pieces. Good quality and easy setup. Matches perfectly with our decor.
We ordered the Nectre 550 last November that had to come from Australia. Due to its weight, Everything Fireplaces had an option for in house delivery that we opted in to have the stove delivered in the house. With the coronavirus supply and shipping delays, the stove was not slated to be delivered until March. Unfortunately, the carriers did not at first meet the in-home delivery (2 different carriers), and we had to refuse delivery to the curb three times. In desperation, we called your customer service. Wendy, our chief point of contact in the customer service department of your company was crucial in understanding the gold delivery option and through her persistence and professionalism, we finally received in home delivery with no damage to the home or the stove. We cannot thank you enough for Wendy and I pray that you never let her go!
Excellent shipment service! It was received w/o damage which is always key. Can't wait to hook it up...
Super nice fits the look well
We are so happy with our fire pit! It looks like solid concrete with the added benefit of being much lighter and easier to move. My husband and I are adding on to our patio, so we will need to move the fire pit again once complete. Luckily he and I can easily lift this unlike some of the solid concrete options.
Set up was simple, but if using the included pumice stones, it may be best to pour into the shipping box & use a leaf blower to remove the dust. The flame is beautiful & puts out a fair amount of heat.
I’m glad we went with this veteran owned business over a big box store. The customer service was wonderful & quickly helped me change the product after I mistakenly purchased Shale rather than the Glacier Gray I intended to buy. We will be returning customers for sure!
Bought this to match 2 chairs I have in the same collection
Love it !! And it looks great on my patio - very easy to put together
Came so quickly!!
I really enjoy my new corner fireplace it warms Up my living room very well!!
Love the fireplace. Looks great in the room and does a nice job adding warmth to the room.
Great fireplace and good looking
This fireplace is absolutely beautiful and we are so happy with our purchase. It arrived much earlier than I anticipated and it did not take long at all to put together, maybe about 30 minutes with two people. We live in a fairly small split level and it is perfect for our space. The flame is lovely and the heater is quiet. Love it!!
Real Flame Emerson Grand Electric Fireplace 6720E
We are very pleased with our purchase. We expect to be able to extend our outdoor living now that our heater arrived.